Terms & Conditions

Fees
Fees may change and every effort is made to show current rates on the website. The current rate will be quoted to you on your enquiry or at time of booking.

Payment
Cash, cheque, credit and debit card payments are accepted. You can either pay per session or pay for a block of sessions upfront. Please ask if you need a receipt / invoice. Please make any cheques payable to “Positive Change Therapy Ltd.”

Cancellations
Once a session is booked, that time is yours. I reserve the right to charge in full for any cancellations with less than 24 hours notice, as it is highly unlikely the session can be reallocated.

Lateness
If you arrive late for your session the session will still finish at the time it was due to finish and be charged at the full fee. If you arrive early for a session please wait until your allocated time before ringing the door.

Holidays
If you are undertaking a longer course of treatment, please notify of any holiday breaks and I will do likewise. You will not be expected to pay for sessions when you are on holiday (some therapists do charge).

Parking
Feel free to park on the drive. If any other cars are parked just make sure they can get out without disturbing our session. Alternatively you can use the adult education car park opposite.

Refunds
If you have paid upfront for a course of treatment that you do not complete, “unused” sessions will be refunded upon request. If you have attended a session or cancelled a session at short notice then I cannot refund for the session as I cannot refund my time. 

Complaints & Feedback
Please let me know if things are not going how you would like so that I have a chance to put things right. You also can complain to any of the professional organisations I belong to (BPS, BACP, NCP, GHR) all of which have a formal complaints procedure. All feedback is welcome.